Position: Head – Collections
Department: Collections, Fraud Control & Legal
Location: Mumbai - Vikhroli
The Head of Collections will be responsible for leading and managing the overall collections strategy of the organization, ensuring healthy portfolio performance, minimizing credit losses, and driving effective recovery processes. The role will also oversee the Fraud Control Unit (FCU) and Legal (Litigation & Property/Project Approvals) to ensure strong risk governance and compliant recovery operations.
Develop and implement end-to-end collections strategies for early, mid, and late buckets.
Drive field collections, tele-calling efforts, skip tracing, and agency management.
Monitor portfolio performance, identify risk trends, and plan corrective actions.
Ensure achievement of monthly and quarterly collection targets.
Implement digital and analytical tools for improved recovery rates.
Manage and reduce delinquency, NPA levels, and write-offs.
Drive performance of regional/zonal collection teams.
Lead fraud detection, investigation, and prevention processes.
Implement robust checks for application, documentation, and disbursement fraud.
Coordinate with credit, risk, and operations teams for fraud risk mitigation.
Ensure timely closure of fraud cases with proper documentation.
Maintain MIS and dashboards on fraud trends and actions taken.
Manage litigation related to collections—SARFAESI, Section 138, arbitration, civil/criminal cases.
Oversee coordination with empanelled lawyers for recovery and legal notices.
Ensure smooth execution of repossession, auction, and settlement processes.
Review and approve legal documentation related to property, project approvals, and enforcement.
Ensure compliance with regulatory guidelines (RBI & other statutory norms).
Lead and mentor regional & central collections teams.
Coordinate with Credit, Operations, Risk, Sales, and Legal teams.
Manage external partners—agencies, law firms, repossession vendors, FCU agencies, etc.
Build a performance-driven culture with strong governance practices.
Prepare and present weekly/monthly portfolio reports to top management.
Track key metrics: DPD movement, roll rates, resolution %, NCL, fraud losses, legal TATs, etc.
Recommend process improvements backed by analytics.
Minimum 10–15 years of experience in the lending industry (NBFC/Banks).
Strong background in collections, legal recovery, and fraud risk.
Experience in managing large, multi-location teams.
Excellent analytical, negotiation, and problem-solving skills.
Strong understanding of regulatory guidelines and compliance.
Ability to handle high-pressure, target-oriented roles.
Graduate/Post-Graduate (MBA preferred).
Legal knowledge will be an added advantage.