Job Details :
· Profitability Management - Maintaining & optimizing profitability of the Salaried Units
· Target setting & management – Monitoring targets in numbers & volumes
· Portfolio quality management - through superior underwriting, working closely with collections
· Cost management – managing all cost of acquisition with revenue generation
· People management – Motivating team, handling HR & administration function of Salaried Units
· Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues
· Achieve contributed value targets set for the Salaried Units
· Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds
· Provide superior customer experience
· Manage TAT’s on credit & processing
· Minimize pre & post disbursal discrepancies
· Monitoring Performance
· Employee Retention
· Employee Productivity
· Customer experience
· Monitor individual performance of each employee, continuously work to maximize productivity
· People Management
· Motivate and developing Salaried Units team
· Driving Salaried Units to excel.
· Manage and mentor the team and keep attrition in control
· Conduct regular meeting with employees