Business Excellence Manager- Digital Lending, Mumbai

Job Description

•             Building robust processes to manage daily customer service QRC’s and operational requirements.

•             Identifying policy, tech and process gaps and drive solutions with right stakeholders.

•             Needs in-depth understanding of the loan cycle journey along with the functioning of digital loans.

•             Handling regulatory and SMT level customer escalations and ensure complaints are resolved within time.

•             Supervising daily BAU and conducting regular reviews with the team.

•             Needs hands-on experience on people management and team management.

•             Excellent communications skill, which involves daily engagement with Bank’s affiliated partners and vendors.

•             Managing cross-function activities and co-ordinating with internal teams for resolving customer queries & complaints.

Location : BKC

Preference from Banks and NBFC’s only .