Portfolio Program Manager- Corp Salary (Portfolio Analytics & Quality(Unit)), Mumbai

Job Responsibilities

Key Responsibilities

-Managing analytical solution delivery for Product development /Business strategy/ Customer life cycle

•Provide end to end analytical support with an objective of increasing customer engagement/ business revenue / marketing efficiencies / customer transaction analysis

-Develop predictive models, behavioural segments and event triggers

• Build predictive models / behavioural segments / event triggers for x-sell / activation / retention / attrition control models to meet minimum performance benchmark

-Analyse portfolio for solving business problems / identifying new opportunities/ Segmentation of the portfolio into cohurt with BIC/N BIC model

-Regular interaction with business / product / campaigns teams

• Work with CIU / BIU / Marketing/ Other stakeholders to understand objective / problem statement of the business and develop hypothesis to solve the objective of the requirement.

• Discussion with stakeholders on the analytical approach and explain the solution which has been developed

• Improvement in the revenue /engagement across segments/ customers

-Define intervention / create enablers

• Analyse customer behaviour pattern

• Define interventions /  Next based action basis personas / Define priority on workable base for enablers

• Monthly tracking of customer behaviour & identification of NBA

• Analytical Funnel - Close working with CIU on identifying a pipeline of Analytical outputs for the portfolio.

• Review of existing enablers for improvements & enrichment of logic

Portfolio Performance Monitoring and Reporting

• Regular monitoring of the portfolio and ensuring the performance is as per the internal benchmarks through regular enhancements/updates /Structure Reports

•Provide insights of the impact of the interventions/portfolio activities

• Dashboard/ Reporting to channel support, stakeholders & senior management

• Channel/ Dept queries & resolution

• Portfolio Quality initiatives & hygiene

Digital Initiatives / Automation

• Automation of manual reports/ Tableau Maintenance

Qualification

Skills

Graduation / Post graduation in quantitative discipline: Engineering, Mathematics, Statistics, Economics, etc or course in data science

•  Strong data science skills, logical & analytical skills

• Good Communication skills

• Curious and open mind

• Good Team Player

Technical skills:

• SQL /FoxPro

•Advanced Excel / PowerPoint presentation

• Python / Machine Learning / Data Mining & Visualisation are preferred