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Purpose of the role: |
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Manage area-level business performance by leading multiple branches to achieve disbursement, yield, and portfolio quality objectives, ensuring operational excellence and team productivity |
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Key Responsibilities: |
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• Execute regional business plans and achieve area-level sales and collection targets. • Lead Branch Managers and sales teams to deliver consistent business results. • Strengthen dealer relationships and drive sourcing through effective channel engagement. • Monitor lead conversion, credit quality, and turnaround time. • Drive portfolio hygiene through close follow-up and delinquency control. • Conduct regular performance reviews and support skill enhancement across teams. • Ensure adherence to process, policy, and compliance requirements. • Identify and drive new market opportunities within the area. • Coordinate with credit, operations, and collections for smooth workflow. • Maintain customer focus by ensuring service quality and quick query resolution. • Guide Branch Managers in cost control, team development, and profitability improvement. |
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Desired Experience: |
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• 6–9 years in vehicle finance / retail lending with experience managing multiple branches. • Strong understanding of field sales, credit evaluation, and customer servicing |