To manage and drive collections across the assigned area for secured loan products, ensuring timely recovery of overdue accounts, minimizing delinquencies, controlling NPAs, and maintaining portfolio quality.
Manage end-to-end collections for secured loan portfolios across the assigned area.
Drive resolution of overdue, delinquent, and NPA accounts through field collections and customer engagement.
Monitor collection efficiency, bucket-wise performance, roll-forward rates, and portfolio quality.
Lead and manage collection teams, including collection managers, field executives, and agency partners.
Ensure effective follow-up on delinquent accounts and develop recovery strategies for high-value and critical cases.
Coordinate with legal teams for repossession, legal notices, SARFAESI proceedings, and other recovery actions, wherever applicable.
Conduct regular field visits and review team productivity and collection performance.
Manage external collection agencies and ensure adherence to company policies and regulatory guidelines.
Prepare MIS reports, track collection targets, and implement corrective actions to achieve business objectives.
Ensure compliance with internal policies, fair collection practices, and applicable regulatory guidelines.
Graduate in any discipline; postgraduate qualification will be an added advantage.
Relevant experience in collections within NBFCs, banks, or financial services, preferably in secured lending.
Strong understanding of LAP, Home Loans, and secured loan recovery processes.
Experience in handling delinquency buckets, NPA accounts, field collections, and legal recovery processes.
Proven experience in team handling, portfolio management, and achieving collection targets.
Strong leadership, negotiation, analytical, and problem-solving skills.
Willingness to travel extensively within the assigned area.