Role: Branch Manager – Microfinance (MFI)
Department: Microfinance Business
Industry: NBFC / Financial Services
To manage the overall branch operations and drive business growth by achieving microfinance loan disbursement targets, managing the field team, ensuring portfolio quality, and maintaining strong customer relationships.
Drive branch-level business growth through customer acquisition, loan disbursements, and portfolio expansion.
Manage and monitor the performance of field officers and other branch team members.
Ensure achievement of monthly business targets, collection efficiency, and portfolio quality.
Identify new business opportunities and expand the customer base in assigned locations.
Monitor loan sourcing, group formation, customer verification, and disbursement processes.
Ensure timely collections, control overdue accounts, and minimise portfolio delinquency.
Conduct regular field visits to monitor team performance and customer engagement.
Ensure compliance with company policies, RBI guidelines, and internal operational procedures.
Maintain branch MIS, business reports, and daily performance trackers.
Handle customer grievances and ensure smooth branch operations.
Graduate in any discipline; postgraduate qualification preferred.
3–6 years of experience in Microfinance (MFI) operations.
Prior experience as a Branch Manager or handling a branch independently.
Strong understanding of MFI lending, JLG formation, group loans, disbursements, and collections.
Experience in managing field teams and achieving business targets.
Good knowledge of portfolio management, collection efficiency, and delinquency control.
Strong leadership, communication, and team management skills.
Monthly business sourcing and disbursement targets.
Portfolio quality and collection efficiency.
PAR (Portfolio at Risk) management.
Customer acquisition and retention.
Field team productivity and performance.
Branch profitability and operational compliance.