Customer Experience Manager, Jaipur

Customer Experience Manager, Jaipur

2 - 5 years

Any Graduate

Customer experience

2 ~ 3 LPA

Job Description :

  • A Customer Experience Manager is responsible for ensuring that a company's customers have a positive experience.
  • They do this by managing customer service teams, developing customer service strategies, and resolving customer complaints
  • To Respond To All Job Post & Reactions Through Calls, Emails & Chats
  • Would Collect Reviews for Placed candidates
  • Will Keep Social media Post / Comments Updated
  • Will focuses on managing customer information to drive Leads into Conversion and increase customer retention.
  • Will Use information from the customer experience to gain insights from the customers unique perspective.
  • The goal of CEM is to augment the customer experience and cultivate customer loyalty.

Important metrics for a Customer Experience Manager

  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • Customer Churn Rate
  • Customer Retention