Role/Job Title – Debt Manager-Flows-Suvidha LAP
Department/Function–Collections
Job Purpose:
The role bearer has the responsibility to plan, organize, direct and oversee the activities
of the collections department. It also includes managing the agencies associated with
the company in their assigned territory. The role bearer is responsible for the eƯiciency
and optimization of retrieving EMI from the customers and ensuring adherence to all the
guidelines laid out by the bank contributing to the larger organizational objectives of the
bank.
Roles & Responsibilities:
Responsible for managing and undertaking collections process for debts that
have been assigned
Regularly track the portfolio for specific buckets for the assigned area
Track & control the delinquency of the area, Bucket-wise & DPD wise and focus
on non-starters
Responsible to allocate and achieve targets from agencies/ in house team
Regularly follow up with the default customers
Ensuring adherence to collection process and legal guidelines
Tracing out absconded default customers and initiate recovery process
Recommend for legal actions for non-recoverable cases and following up with
the legal team for the closure of the cases
Maintain data for administrative work related to collection such as updating
delinquent account history, providing and maintaining MIS report, reviewing of
collection feedback on daily, weekly & monthly basis
Educational Qualifications:
Graduation - Any Graduate
Experience: Minimum of 2-5 years of experience in Collections.