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Achieve financial goals: Delivering superior financial performance while minimizing potential losses.
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- Monitor and Control delinquency and minimize credit losses for retail products.
- Drive higher resolution rates. Consolidation of Front-End would lead to better focus and delivery of targets – 200-300 basis points improvement in Front-End Resolutions
- Review, maintain control and minimize the cost incurred towards collections of dues.
- Daily monitoring and regular reviews of delinquent portfolio to make location level strategy effectively give directions and to have smooth operations at all locations Pan India.
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Portfolio Review and Monitoring: Delinquency portfolio tracking MISs and digitization of collections processes.
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- Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases and other collections risk aspects, based on market intelligence.
- Develop a robust MIS system and related processes to automate and manage collection activities
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Vendor Management
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- Managing Tele-collections agencies; aligning and motivating them for getting the desired results.
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Compliance and audit
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- Ensure adherence and compliance to the group code of conduct and regulatory requirements
- Perform necessary check to ensure that unit is audit complaint and adhering to laid down processes when performing the defined role and responsibilities.
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Customer escalations and complaints
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- Identify and resolve operational issues related to customers, vendors (external as well as internal) with the objective of minimizing / reducing escalations to management / RBI / Legal authorities.
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People Management
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- Provide oversight and be a coach and mentor for the TC Team (Outsourced Vendor)
- Coordination with Operations, Strategy Team and FR teams
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