Key Result Areas
Sales Planning & Operations
- Work with Area Head and plan sales operations for achieving targets (including cross-sell), considering competitive forces and local trends
- Scan the local market and competitive offerings on a periodic basis to adapt sales efforts accordingly
- Provide data for and compile periodic MIS reports for disbursements, NPAs, target achievement, etc.
Customer Acquisition/ Engagement
- Work on assigned and identified prospects list for client relationship origination and maintenance activities, interacting with ground-level client stakeholders
- Understand and communicate understanding of product characteristics and benefits to end customers effectively in order to enhance effectiveness of sales efforts.
- Attend to customer complaints effectively, escalating critical cases to Area Head as required.
Operational Effectiveness
- Execute operations efficiently across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections)
- Ensure adequate focus on different distribution channels, working with Manager for interfacing with senior stakeholders/ complex cases
- Implement prescribed processes and best practices to enhance operational effectiveness, productivity and sales performance
Self-Development & Internal Stakeholder Management
- Attend relevant technical and behavioral trainings/ seminars and work on self-development initiatives
- Coordinate with internal stakeholders for smooth operations and alignment towards achievement of targets
- Portfolio & Risk Management
- Work with the Risk, Operations and Sales Governance team members to ensure adherence to risk management and control mechanisms
- Ensure compliant sales operations and sound risk management in day-to-day operations.
- Compile and ensure systematic, accurate MIS on NPAs and credit trends, providing inputs on factors impacting portfolio quality
