Role/ Job Title: Sales Manager- Gold Loan
Function/ Department: Gold Loan
Job Purpose:
The role entails scaling up the business for the Gold Loan for a designated area by delivering
banking needs to the customers in the most cost efficient and technology effective manner.
Role will closely collaborate with Retail team - Product Head, Operations, Sales, Information
Technology, Credit, Business Intelligence Unit for same. This role encapsulates the
responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC
First becomes the primary bank for all banking needs.
Roles & Responsibilities:
Acquisition of Gold Loan customers in the identified segment and reference
generation from the specified catchment area
Grow the Asset Under Management base for Gold Loan lending solutions and ensure
that the overall revenue, cost, profitability and portfolio quality targets are met
Collaborate with the Product Head Gold Loan to ensure that the customers are
offered the best in class solutions funding/multi funding requirements and key Direct
Sales Teams are appropriately incentivize.
Ensuring quality portfolio by minimizing delinquency and rejection
Extensive knowledge and understanding of retails assets, products and operations
Identifying the changing market trends, channel development for acquiring business
and provide high quality customer service
Design a fulfilling customer journey leading to customer delight and making IDFC
FIRST their banking partner of choice
Ensure the successful adoption of internal compliances & regulatory framework
across the business.
Education Qualification:
Graduation: Any Graduation
Experience: 3 to 5 years experience in Gold Loan