Job description:
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Sales Planning & Operations |
Work with Area sales manager and plan sales operations for achieving targets (including cross-sell), considering competitive forces and local trends |
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Scan the local market and competitive offerings on a periodic basis to adapt sales efforts accordingly |
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Provide data for and compile periodic MIS reports for disbursements, NPAs, target achievement, etc. |
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Customer Acquisition/Engagement |
Work on assigned and identified prospects list for client relationship origination and maintenance activities, interacting with ground-level client stakeholders |
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Understand and communicate understanding of product characteristics and benefits to end customers effectively in order to enhance effectiveness of sales efforts. |
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Attend to customer complaints effectively, escalating critical cases to Area Head as required. |
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Operational Effectiveness |
Execute operations efficiently across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections) |
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Ensure adequate focus on different distribution channels, working with Manager for interfacing with senior stakeholders/ complex cases |
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Implement prescribed processes and best practices to enhance operational effectiveness, productivity and sales performance |
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Self-Development & Internal Stakeholder Management |
Attend relevant technical and behavioral trainings/ seminars and work on self-development initiatives |
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Coordinate with internal stakeholders for smooth operations and alignment towards achievement of targets |
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Portfolio & Risk Management |
Work with the Risk, Operations and Sales Governance team members to ensure adherence to risk management and control mechanisms |
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Ensure compliant sales operations and sound risk management in day-to-day operations. |
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Compile and ensure systematic, accurate MIS on NPAs and credit trends, providing inputs on factors impacting portfolio quality |