Key Responsibilities
Direct Sales & Virtual Closures
Meet daily, weekly, and monthly sourcing targets for Unsecured Business Loans via direct (in-house) channels.
Close pre-approved and virtual-first cases end-to-end.
Pitch top-ups, renewals, BTs, and other lending products to existing customers.
Personally handle high-value or high-conversion leads.
Customer Engagement & Retention
Identify opportunities within the existing customer base for repeat business and upgrades.
Detect churn signals and implement retention actions.
Improve customer stickiness and portfolio quality through timely engagement.
Driving Off-Roll Agents/Callers
Lead and motivate off-roll calling agents to meet DRR and quality metrics.
Conduct daily huddles, target reviews, script refreshers, and product trainings.
Monitor call quality, compliance, and accurate lead tagging.
Dialer & Data Operations
Manage dialer campaigns, retry logic, pacing, and agent allocation.
Own data segmentation, allocation, recycling, and hygiene.
Leverage data insights to improve contactability, conversions, and churn reduction.
Hybrid Coordination with Area Managers
Route complex, documentation-heavy, or higher-ticket opportunities to Area Managers.
Ensure smooth handover from virtual lead generation to field action.
Track end-to-end funnel: Qualification → Field Visit (if needed) → Login → Sanction → Disbursement.
Target Tracking & AOP Discipline
Maintain strong focus on DRR to ensure weekly and monthly milestones.
Publish MIS for virtual closures, ASM-assisted closures, data utilization, and funnel health.
Take quick corrective actions to stay aligned with AOP targets.
Candidate Requirements
5+ years of experience in tele-sales, virtual sales, or retention within BFSI.
Strong understanding of Unsecured Business Loans including:
SME customer behaviour
Cash-flow based assessment basics
BL eligibility & documentation
Business Loans Underwriting
Risks and nuances of unsecured lending
Experience managing off-roll calling teams and dialeroperations.
Strong analytical ability — understanding data, segments, customer patterns, churn indicators.
Young, energetic, self-starter with excellent communication & negotiation skills.
Ability to work in a fast-paced, growth-oriented NBFC environment.