Team Manager - Outbound Contact Center - Sales, Thane

Team Manager - Outbound Contact Center - Sales, Thane

5 - 10 years

Any Graduate

Inbound- Outbound- Telesales

12 ~ 12 LPA

Team Management -- Team managers are in charge of other agents whom they would be expected to direct and control. Therefore, they must have excellent leadership skills and abilities

·         Coaching and Mentoring: -- Team leaders are also expected to be great tutors and excellent mentors to their team members

·         Goal Setting and Achievement: -- team leader would also be in charge of setting goals for others to achieve and therefore, he must be an achiever too

·         Multitasking: -- Must be able to handle multiple tasks at the same time without errors and mistakes.

·         Secondary Responsibilities:

·         Ability to effectively collaborate with internal and external teams/stake holders.

·         Ability to manage challenging situations and go the extra mile.

·         Key Success Metrics:

·         'Excellent written and spoken communication.

·         Good understanding of Liabilities/Assets products and processes,

·         Excellent convincing skills.