Team Management -- Team managers are in charge of other agents whom they would be expected to direct and control. Therefore, they must have excellent leadership skills and abilities
· Coaching and Mentoring: -- Team leaders are also expected to be great tutors and excellent mentors to their team members
· Goal Setting and Achievement: -- team leader would also be in charge of setting goals for others to achieve and therefore, he must be an achiever too
· Multitasking: -- Must be able to handle multiple tasks at the same time without errors and mistakes.
· Secondary Responsibilities:
· Ability to effectively collaborate with internal and external teams/stake holders.
· Ability to manage challenging situations and go the extra mile.
· Key Success Metrics:
· 'Excellent written and spoken communication.
· Good understanding of Liabilities/Assets products and processes,
· Excellent convincing skills.