As a Video KYC Officer, you will be responsible for conducting video-based customer identity verifications to support digital onboarding of savings accounts and other banking products. You will ensure that all Know Your Customer (KYC) requirements are met in compliance with RBI regulations, internal policies, and quality standards.
Conduct live Video KYC sessions with customers to verify identity and documents.
Verify customer identity documents such as PAN, Aadhaar, signatures, and photograph during the video call.
Validate all submitted KYC documents for authenticity, completeness and compliance.
Accurately capture customer information, update systems, and maintain logs of all verification outcomes.
Ensure all record keeping is done in compliance with regulatory guidelines and audit standards.
Maintain strict adherence to RBI KYC and Anti-Money Laundering (AML) regulations.
Follow internal policies, standard operating procedures (SOPs), and quality checks consistently.
Flag and escalate any suspicious or unusual activity during verification sessions.
Provide exceptional service and a smooth customer experience during video calls.
Address customer queries during the verification process professionally.
Guide customers on how to present documents, make signatures, and fulfill verification steps.
Submit daily/weekly reports on verification cases, completion rates, and compliance issues.
Provide feedback to supervisors on process improvements or common customer challenges.
Bachelor’s degree from a recognized university (any stream).
Strong communication skills (verbal and written).
Good understanding of basic banking regulations, AML and KYC norms.
Comfortable using video conferencing tools and basic computer applications (MS Office, CRM systems).
High attention to detail and accuracy in document verification.
Prior experience in banking, customer service, or compliance roles.
Familiarity with digital onboarding and remote verification processes.
Ability to work under performance metrics and productivity targets.
Accuracy of KYC validations
Turnaround time for video KYC completions
Compliance adherence and audit results
Customer feedback ratings